Service
SMGMS never sleeps
From the first moment, at which you are considering to buy our product, our team is available to help you.
Available by Phone
Daily from 7:30 a.m. to 5:00 p.m.
(On Friday until 4:00 p.m.)
(818) 260-0811
Available by Fax and Email
Around the clock
Fax: (818) 260-0824
Email info@smgms.com
No destination is too far for us
Besides the standard units, which you can find on our website, we are offering also Sole-Cleaning Units and special cleaning units for the industry, according to your requirements at your company. In that case, with great pleasure we visit you at your work to be able to present you our quotation accordingly.
SMGMS moves at the speed you require
Once you’ve chosen your model from our website and we have received your order, it is possible to dispatch most models on the same day. Models with special lacquering or special equipment are normally deliverable between 8 to 10 days. For sole cleaning units and the cleaning units for the industry we, jointly, agree upon a delivery rate in accordance with your project.
SMGMS is always here for you
When you are using our products, our work is not yet finished. For our shoe shine machines we have the extraordinary long guarantee period of 3 years. We confirm, that all spare parts, belonging to our shoe shine machines, are available for you within a period of 20 years after buying the machine so that it is always possible for you to buy new spare parts and replace the damaged parts within such a long period. For all other products we have a guarantee period of one year. During our guarantee period we will replace all spare parts without invoicing, which are damaged because of faults, which we have made during production. Faults, which occur because of improper handling, are not a case of our guarantee obligations.
All of our products have a long life, if they are treated properly. In case you need spare parts nevertheless, we are able to send them to you on the same day. For all of our products we will deliver detailed operating manuals. On demand, we also have spare parts lists and installation drawings.
